Deleting your account
You can delete your Nextpense account yourself, at any time, without contacting us.
From the app or the web
- 1Sign in.
- 2Open Settings, then Profile.
- 3Choose Delete my account.
- 4Confirm with your password and by typing DELETE.
Deletion is immediate. There is no waiting period and no confirmation email to wait for.
What is erased
- Your name, email address, phone number and profile picture.
- Your password, two-factor secret and recovery codes.
- Every signed-in session, on every device, immediately.
- Your membership of every workspace you belong to.
What is kept, and why
Approvals and rejections you made stay on the record, together with the name you had at the time. Documents you filed stay in the workspace that owns them.
This is not a limitation we could remove. An approval is a business record belonging to the company whose money it committed, and in most jurisdictions it carries a legal retention period. Deleting it would erase somebody else's evidence that a payment was authorised.
What remains is the decision, not you. After deletion nothing in our database identifies you or provides a way to contact you — the audit entry reads as a name recorded at a point in time, with no account behind it.
If you are the only owner of a workspace
Deletion is refused, because it would leave that workspace with nobody able to administer it or appoint a replacement. Make someone else an owner in Settings → People and roles, then delete your account.
Need help?
If you cannot sign in, write to sales@nextcoretechnology.com from the address on the account and we will delete it for you.